Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units - Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. We are currently seeking an experienced Parts to Service Counterperson to join our team Here inFarmington, MN working day shift, M-F This will be a hybrid role responsible for supplying parts to the technicians in the repair shop as well as spending time at the front Parts Counter answering phones and fulfilling orders. If you have experience on the Parts or Service Side of Heavy-Duty trucks, then apply here! Job Duties: Greet the customer and start the process of helping the customer through the repair Help identify a mechanical problem by questioning the customer or visual inspection Positive interface with technicians, foreman, parts department and customers Advise customers about necessary services needed for repair of vehicle Write and present accurate estimates of repair Explain the work and charges to the customer when the job is complete Accurately process customer and warranty repair orders Organize and prioritize workflow of shop and field technicians Communicate with shift advisers as to work progress and priority Responsible for securing facility at close of shift Assist parts department with purchasing, work orders, etc. Administrative duties as related to role Requirements for Service Advisor: High School Graduate Required 3 Years of Truck or Automotive Service Writing Experience Required Ideal Candidate will possess the following qualities: Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills Organized and able to manage time wisely The desire to succeed in a day to day challenging position Mechanical Experience Computer Skills (Excel, Word, Excede Operating System) Benefits: Hourly Salary Broad range of health (medical, dental and vision) insurance options Flexible paid time off and paid holidays 401(K) with company match Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration. #ZRAPPLY Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.